Refund Policy

If you're not completely happy with your order, for whatever reason, you can send it back for a full refund, store credit, or an exchange — we'll make it right.

You have 60 days from the day your order arrives to request a return.

To be eligible, the item needs to come back in the condition you received it, in its original packaging, along with your receipt or proof of purchase.

To start a return, email us at support@try-purrfect.com.

Once we've approved your return, we'll send you instructions on where and how to ship it back. Please don't send anything back before requesting a return — packages sent to us without approval can't be accepted.

We never charge a restocking fee. Return postage is covered by the customer.

Any question about a return? Write to us at support@try-purrfect.com.

Damages and issues
Please check your order as soon as it arrives. If a jar is damaged, if the seal is broken, or if we've sent you the wrong item, tell us straight away so we can look into it and put it right.

Exceptions / non-returnable items
For health and safety reasons, we can't take back jars that have been opened or used, except as described below. If you're unsure about your specific order, just ask us.

Please note that our 60-Day Try It policy covers 1 opened jar per order. Every other jar in your order must be unopened, with its seal intact, to qualify for a return.

Gift cards can't be returned.

Exchanges
Received the wrong item, or would rather have a different bundle? No problem. Start by requesting a return as described above. As soon as your return is approved, our team will arrange the new shipment for you.

Refunds
We'll let you know once your return reaches us and has been inspected, and whether the refund has been approved. If it has, the money goes back automatically to the payment method you used, within 10 business days. Keep in mind that your bank or card issuer may need extra time to post it to your account.

If more than 15 business days have gone by since we approved your return and you still haven't seen it, contact us at support@try-purrfect.com.

For further inquiries
Any other question? Reach our customer service team at:

Email: support@try-purrfect.com